Boean Support

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Choose the fastest support path for your app, account, order, or connected Boean device.

Quick answers

AI Music
Quick answers

Artwork, lyrics, progress, playback modes, likes, downloads, and sharing live together in one focused view.

01

Create

Prompt or lyrics

4
01What can I use to create a song?

Choose Quick prompt to describe an idea, or Your lyrics to provide a title and complete lyrics. Both paths send your idea to the AI Music service to create the song.

02How do genre, mood, and Instrumental work?

Quick prompt supports one genre, multiple moods, and a Vocal or Instrumental choice. These selections are sent with your prompt to guide the generated result.

03How many versions does one creation make?

One creation uses 1 music credit and requests two song versions. Your available credit balance is linked to your Boean account and updates automatically.

04What happens when I have no music credits?

Creation pauses when no credits are available. Free daily credits and active music membership access are checked automatically; open Membership to review the options currently available to you.

02

Library

Public or private visibility

4
01What happens after I start a generation?

Generation continues while you browse other AI Music tabs. The website checks progress and refreshes Library when your songs are ready, so you do not need to keep the Create page open.

02Where can I find created and favorite songs?

Completed songs appear in Library under Created. Public tracks you like in Explore appear under Favorite.

03Can I change a song between Public and Private?

Yes. Use the Visibility switch on a song you created in Library. Public songs can appear in Explore, while Private songs remain in your own Library. The website confirms the change once it has been saved.

04Can I delete a song I created?

Yes. Choose Delete on the created track and confirm the action. The track is removed from the Library list after Boean confirms the deletion.

03

Playback

Streaming and Library access

4
01Can music stream inside the website?

Yes. A song with a valid streaming URL plays in the bottom player and the full-screen player without leaving Boean. Previous, next, and seek controls are available when the stream provides the required playback data.

02Which playback modes are supported?

The player supports Continuous playback, Repeat one, and Shuffle. The selected mode is shared by the bottom player and the full-screen song experience.

03How are likes saved?

Like a public track from Explore or the player to save it. Favorite tracks are available in the Favorite section of Library after the list refreshes.

04Which actions require a music membership?

Sharing a track, downloading audio or artwork, and copying lyrics require an active music membership. The website reads your current plan from your Boean account and shows locked controls when that access is unavailable.